Pengaruh Kemudahan Aplikasi Kasir Kedai Eskom Berbasis Android, Kualitas Pelayanan dan Kepercayaan Terhadap Minat Konsumen

Fitri, Annisa (2025) Pengaruh Kemudahan Aplikasi Kasir Kedai Eskom Berbasis Android, Kualitas Pelayanan dan Kepercayaan Terhadap Minat Konsumen. S1 Sistem Informasi thesis, STIMIK Widya Cipta Dharma.

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Abstract

Penelitian ini dilaksanakan dengan bertujuan untuk mengetahui pengaruh signifikan kemudahan penggunaan sistem informasiaplikasi kasir kedai eskom berbasis android, kualitas pelayanan dan kepercayaan terhadap minat konsumen. Metode pengumpulan data dalam penelitian ini adalah melakukan observasi langsung ke kedai Eskom Kecamatan Haruai Kalimantan selatan, melakukan studi pustaka, serta membagikan kuesioner kepada pelanggan. Hasil penelitian menunjukkan bahwa Kemudahan Aplikasi Kasir ================================================================ This study was conducted with the aim of determining the significant effect of ease of use of the Android-based Eskom store cashier application information system on service quality and consumer interest trust. The data collection method in this study was to conduct direct observation at the Eskom store, Haruai District, South Kalimantan, conduct a literature study, and distribute questionnaires to customers. The results of the study showed that the Ease of Use of Cashier Application (X_1) showed a value of 2,610 which stated that it had a significant effect on the variable (Y). Service Quality (X_2) shows a value of 2.316 which is stated to have a significant effect on the variable (Y). Finally, Trust (X_3) shows a value of 2.431 which is stated to have a significant effect on the variable (Y). So it can be concluded that the ease of the cashier application has a significant effect on the Quality of Service and Trust in Consumer Interest at Eskom Shop.

Item Type: Thesis (S1 Sistem Informasi)
Additional Information: Pembimbing 1 : H. Pajar Pahruddin, S.Kom., MH. Pembimbing 2 : Yunita, S.E., MM.
Uncontrolled Keywords: Kepercayaan Minat Konsumen, Kualitas Pelayanan, Kemudahan Aplikasi Kasir, Android
Subjects: Q Science > QA Mathematics > QA76 Computer software
Divisions: Sistem Informasi
Depositing User: Ms Annisa Fitri
Date Deposited: 12 Feb 2025 06:14
Last Modified: 12 Feb 2025 06:14
URI: http://repository.wicida.ac.id/id/eprint/6094

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