Erawan, Yudhi (2025) PERANCANGAN CHATBOT AUTO-REPLY PADA WHATSAPP UNTUK MENDUKUNG PUSAT INFORMASI KAMPUS STMIK WICIDA. S1 Teknik Informatika thesis, STMIK Widya Cipta Dharma.
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Abstract
Dalam era digital saat ini, pemanfaatan teknologi chatbot untuk mendukung interaksi pengguna telah menjadi solusi populer dalam berbagai bidang, termasuk pendidikan. Penelitian ini bertujuan merancang Chatbot Auto-Reply pada WhatsApp untuk mendukung pusat informasi kampus STMIK WICIDA, agar dapat memberikan pelayanan informasi yang cepat, akurat, dan dapat diakses 24/7. Perancangan ini dilakukan untuk mengatasi permasalahan utama berupa lonjakan permintaan informasi dan beban kerja staf administrasi yang tinggi, sehingga waktu respons terhadap pertanyaan mahasiswa dapat dioptimalkan. Hasil penelitian m enunjukkan bahwa integrasi AIML dan NLP berhasil menciptakan chatbot yang responsif dan relevan, mampu memberikan jawaban instan untuk berbagai pertanyaan mahasiswa, seperti informasi akademik, jadwal kuliah, dan prosedur administrasi. Chatbot juga mampu meningkatkan efisiensi layanan informasi kampus melalui respons otomatis yang akurat dan tersedia sepanjang waktu. Dengan adanya chatbot ini, diharapkan STMIK WICIDA dapat meningkatkan kualitas pelayanan kampus. ============================================================ In today's digital era, the utilization of chatbot technology to support user interaction has become a popular solution in various fields, including education. This research aims to design an auto-reply chatbot on WhatsApp to support the STMIK WICIDA campus information center. The chatbot is intended to provide fast, accurate, and 24/7 accessible information services. This design addresses key issues such as a surge in information requests and the high workload of administrative staff, thereby optimizing response times to student inquiries. The findings demonstrate that the integration of AIML and NLP successfully created a responsive and context-aware chatbot capable of delivering instant answers to various student inquiries, including academic information, class schedules, and administrative procedures. Furthermore, the chatbot significantly improves the efficiency of campus information services through automated, accurate, and round-the-clock responses. With this chatbot, STMIK WICIDA is expected to enhance the quality of campus services.
| Item Type: | Thesis (S1 Teknik Informatika) |
|---|---|
| Additional Information: | Pembimbing 1 : Amelia Yusnita S.Kom., M.Kom. Pembimbing 2 : Pitrasacha Adytia S.T., M.T. |
| Uncontrolled Keywords: | Chatbot, WhatsApp, AIML (Artificial Intelligence Markup Language), NLP (Natural Language Processing). |
| Subjects: | Q Science > QA Mathematics > QA76 Computer software |
| Divisions: | Teknik Informatika |
| Depositing User: | Mr Yudhi Erawan |
| Date Deposited: | 07 Feb 2025 07:44 |
| Last Modified: | 07 Feb 2025 07:44 |
| URI: | http://repository.wicida.ac.id/id/eprint/6031 |
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