APLIKASI CHATBOT CUSTOMER SERVICE PENERIMAAN MAHASISWA BARU BERBASIS WEB PADA STMIK WIDYA CIPTA DHARMA

Nurfianda, Andini (2024) APLIKASI CHATBOT CUSTOMER SERVICE PENERIMAAN MAHASISWA BARU BERBASIS WEB PADA STMIK WIDYA CIPTA DHARMA. S1 Teknik Informatika thesis, STMIK Widya Cipta Dharma.

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Abstract

Penelitian ini bertujuan untuk membuat aplikasi chatbot customer service berbasis web yang dapat memberikan pelayanan cepat, efisien, dan informatif kepada calon mahasiswa baru di STMIK Widya Cipta Dharma. STMIK Widya Cipta Dharma, sebagai institusi pendidikan tinggi di bidang Teknologi Informasi di Provinsi Kalimantan Timur, menghadapi tantangan dalam menangani peningkatan jumlah calon mahasiswa setiap tahun. Chatbot dapat membantu mengatasi tantangan ini dengan menyediakan respon instan terhadap pertanyaan umum, sehingga mengurangi beban kerja staf PMB dan meningkatkan kualitas pelayanan. Metode yang digunakan dalam penelitian ini adalah metode prototype, yang melibatkan tahap-tahap pengumpulan kebutuhan, desain, pembuatan prototype, evaluasi dan perbaikan. Prototype chatbot dikembangkan untuk berinteraksi secara online dengan calon mahasiswa baru melalui platform web, memberikan respons instan terhadap pertanyaan-pertanyaan umum seputar penerimaan mahasiswa baru. Data untuk kata kunci didapatkan melalui wawancara kepada pihak PMB, berupa pertanyaan-pertanyaan umum yang sering ditanyakan oleh pendaftar. Hasil dari penelitian ini, berdasarkan pengujian beta testing yang telah dilakukan terhadap 10 mahasiswa baru angkatan 2023, menunjukkan bahwa chatbot mendapatkan skor 93,6% dalam kategori sangat baik. Hal ini mengindikasikan bahwa aplikasi chatbot customer service penerimaan mahasiswa baru berbasis web sudah dapat digunakan secara efektif. Penelitian ini tidak hanya bermanfaat bagi staf PMB dan calon mahasiswa baru, tetapi juga membuka peluang untuk penelitian lebih lanjut dalam penerapan teknologi chatbot di berbagai konteks layanan pada STMIK Widya Cipta Dharma. ============================================================ This research aims to develop a web-based customer service chatbot application that can provide quick, efficient, and informative service to prospective students at STMIK Widya Cipta Dharma. As an institution of higher education in Information Technology in East Kalimantan, STMIK Widya Cipta Dharma faces challenges in handling the increasing number of prospective students each year. The chatbot is expected to help address these challenges by providing instant responses to common questions, thus reducing the workload of the new student admission staff and improving service quality. The method used in this research is the prototype method, which involves stages of requirement gathering, design, prototype development, evaluation, and improvement. The chatbot prototype was developed to interact online with prospective students through a web platform, providing instant responses to common questions about new student admissions. Data for keywords were obtained through interviews with the admission staff, consisting of frequently asked questions by applicants. The results of this research, based on beta testing conducted with 10 new students of the 2023 cohort, show that the chatbot received a score of 93.6% in the excellent category. This indicates that the web-based new student admission customer service chatbot application can be used effectively. This research not only benefits the admission staff and prospective students but also opens opportunities for further research in the application of chatbot technology in various service contexts at STMIK Widya Cipta Dharma.

Item Type: Thesis (S1 Teknik Informatika)
Additional Information: Pembimbing 1 : Ita Arfyanti, S.Kom., M.M. Pembimbing 1 : Amelia Yusnita, S.Kom., M.Kom.
Uncontrolled Keywords: Aplikasi, Chatbot, Customer Service, Penerimaan Mahasiswa Baru
Subjects: Q Science > QA Mathematics > QA76 Computer software
Divisions: Teknik Informatika
Depositing User: Andini Nurfianda
Date Deposited: 07 Aug 2024 05:12
Last Modified: 07 Aug 2024 05:12
URI: http://repository.wicida.ac.id/id/eprint/5570

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