Analisis gtkprovkaltim.id Dengan Metode Quality Function Deployment (QFD) Pada Dinas Pendidikan Dan Kebudayaan Provinsi Kalimantan Timur

Lewi, Selviani (2024) Analisis gtkprovkaltim.id Dengan Metode Quality Function Deployment (QFD) Pada Dinas Pendidikan Dan Kebudayaan Provinsi Kalimantan Timur. S1 Sistem Informasi thesis, STMIK Widya Cipta Dharma.

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Abstract

ABSTRAK Selviani Lewi, 2024, Analisis gtkprovkaltim.id Dengan Metode Quality Function Deployment (QFD) Pada Dinas Pendidikan Dan Kebudayaan Provinsi Kalimantan Timur. Skripsi Program Studi Sistem Informasi, Sekolah Tinggi Manajemen Informatika dan Komputer Widya Cipta Dharma, Pembimbing Utama Kusno Harianto, S.Kom., M.Kom dan Pembimbing Pendamping Muhammad Fahmi, S.Kom., M.Kom. Kata Kunci : Analisis, Website, gtkprovkaltim.id, Quality Function Deployment, Guru. Penelitian ini dilakukan untuk meningkatkan kualitas layanan pada website gtkprovkaltim.id dengan bantuan metode Quality Function Deployment berdasarkan pada variabel-variabel pada Quality Function Deployment. Dalam penelitian ini metode pengumpulan data yang digunakan ialah berupa observasi, wawancara, dan kuesioner. Serta dalam meningkatkan kepuasan layanan adalah dengan penyebaran kuesioner kepada para guru disekolah. Dalam penelitian ini metode yang digunakan ialah Quality Function Deployment. Quality Function Deployment merupakan metode terstruktur untuk mengidentifikasi kebutuhan pelanggan yang akan dirubah menjadi rencana detail untuk meningkatkan suatu layanan agar sesuai harapan konsumen. Adapun hasil akhir dari penelitian ini yaitu, dengan menggunakan metode Quality Function Deployment diharapkan mampu meningkatkan layanan dan kepuasan pengguna pada website gtkprovkaltim.id ============================================================ ABSTRACT Selviani Lewi, 2024, Analysis of gtkprovkaltim.id Using the Quality Function Deployment (QFD) Method at the Department of Education and Culture of East Kalimantan Province. Thesis of the Information Systems Study Program, Widya Cipta Dharma School of Information Management and Computer, Main Supervisor Kusno Harianto, S.Kom., M.Kom., and Assistant Supervisor Muhammad Fahmi, S.Kom., M.Kom. Keywords: Analysis, Website, gtkprovkaltim.id, Quality Function Deployment, Teacher. This research was conducted to improve the quality of services on the gtkprovkaltim.id website with the assistance of the Quality Function Deployment method based on variables in the Quality Function Deployment. In this study, data collection methods included observation, interviews, and questionnaires. To enhance service satisfaction, questionnaires were distributed to teachers in schools. The method employed in this research was Quality Function Deployment, which is a structured method for identifying customer needs and transforming them into detailed plans to improve a service to meet consumer expectations. The final results of this study indicate that, by using the Quality Function Deployment method, it is expected to enhance the services and user satisfaction on the gtkprovkaltim.id website

Item Type: Thesis (S1 Sistem Informasi)
Additional Information: Pembimbing Utama : Kurno Harianto, S.Kom., M.Kom Pembimbing Pendamping : Muhammad Fahmi, S.Kom., M.Kom
Uncontrolled Keywords: Kata Kunci : Analisis, Website, gtkprovkaltim.id, Quality Function Deployment, Guru.
Subjects: Q Science > QA Mathematics > QA76 Computer software
Divisions: Sistem Informasi
Depositing User: Mrs Selviani Lewi
Date Deposited: 16 Feb 2024 07:18
Last Modified: 16 Jul 2024 00:07
URI: http://repository.wicida.ac.id/id/eprint/5261

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